May 10, 2018 - SEI LLC, a leading provider of high-quality, custom communications support solutions, announced that they are providing outsourced call center services integrated with Transactis' industry-leading electronic billing and payment solutions.
SEI's customer communications and support team provides PCI-compliant, bilingual call center and chat support for clients using Transactis' flexible electronic billing and payment solutions, which automate receivables and improve cash flow for businesses, and are distributed through the largest banks and business service providers.
"SEI is excited to collaborate with Transactis to complement their product offering. Our network of work-at-home, customer support professionals delivers world-class service that will allow Transactis' clients to maintain a high level of customer satisfaction and to decrease support incidents over time through proactive trend monitoring and product evolution," said SEI LLC President, Christine Antonelli.
"We are pleased to announce our relationship with customer support leader SEI. Transactis is committed to providing exceptional support to our clients and SEI's single-point-of-contact, U.S.-based support team allows us to expand these initiatives," said Transactis Chief Product Officer, Bill Morrison.
SEI LLC is a leading provider of high-quality, custom technical support solutions for mission-critical environments. Our 24x7 network of U.S.-based support professionals provides single-point-of-contact issue resolution for companies whose success relies on technology uptime.
For more than 25 years, SEI LLC has worked with companies to strengthen their brand experience by delivering outstanding support services. SEI invests in world-class support tools that enhance the typical support transaction. Our custom support portal allows our clients to choose support vehicles and channels that are convenient for them, allowing prioritization of and focus on their customers. Additionally, our portal provides information and analysis to aid in trend forecasting and root-cause analysis customized at the corporate, region, and group and location level. SEI exists to dramatically improve customer experience while providing 100% transparency and simplicity.
Transactis transforms traditional billing and payment processing with innovative, reliable, and secure digital solutions. Our advanced technology simplifies receivables management, and is delivered to market through banks and service providers that support millions of businesses. Transactis meets the strictest regulatory and compliance requirements including HIPAA, SSAE 16, PCI Level 1, and SOC 2. Transactis has received the Inc. 500 Award, Deloitte Technology Fast 500 Award, AlwaysOn OnFinance Top 100 Award, Red Herring Top 100 Award, PYMNTS Innovation Award, PayStream Advisors Innovative Technology Award, and has been named a 'Cool Vendor' by Gartner. Transactis' investors include ff Venture Capital, MacAndrews & Forbes, Compound Ventures, Safeguard Scientifics, StarVest Partners, Capital One, Fifth Third Bank, PNC, TD Bank and Wells Fargo. For more information, please visit transactis.com or follow us on Twitter @TransactisUS.
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